Terms & Conditions

Welcome to Direct Electronic Security. By accepting our quotation and engaging our services, you (the Client) agree to be bound by the following Terms and Conditions.

1. Scope of Services

We agree to provide the electronic security services and supply and/or install the equipment (Services and Equipment) as detailed in the written quotation or service agreement provided to you. Any requested variations to the scope of work must be agreed upon in writing and may result in a price adjustment.

2. Quotations and Orders

All quotations are valid for a period of 30 days from the date of issue. A quotation is accepted and a binding agreement is formed when you provide written acceptance of the quotation (via email or by signing the quotation).

3. Access to Premises

You agree to provide our technicians, employees, and contractors with safe and reasonable access to the premises at the agreed-upon times to perform the Services. You must ensure the work site is free from hazards. If we incur delays or additional costs due to a failure to provide access or a safe working environment, we reserve the right to charge a reasonable additional fee.

4. System Ownership and Risk

(a) All Equipment supplied and installed by us remains our property until the Client has paid all outstanding invoices in full.

(b) The risk of loss, theft, or damage to the Equipment passes to you upon its delivery to the premises. You are responsible for ensuring the Equipment is not tampered with, damaged, or removed.

5. Warranties and Australian Consumer Law

(a) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are also entitled to choose a replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to cancel the contract for the service.

(b) In addition to your rights under the Australian Consumer Law, we provide a 12-month warranty on our workmanship and on the Equipment we supply, effective from the date of installation.

(c) This warranty does not cover damage caused by misuse, neglect, vandalism, power surges, lightning strikes, pest or vermin infestation, acts of God, or modifications performed by anyone other than our authorised personnel.

6. Payment Terms

(a) All invoices must be paid within the term specified on the invoice.
(b) We reserve the right to request a deposit prior to commencing work.
(c) If you fail to make payment by the due date, we may suspend all further Services and charge interest on the overdue amount per month. Any costs incurred by us in recovering the debt will be added to your outstanding balance.

7. Limitation of Liability

(a) No security system can guarantee the prevention of loss, theft, or damage. Our systems are designed to detect and deter, but do not eliminate, such risks.
(b) To the extent permitted by law, including the Australian Consumer Law, our total liability for any loss, damage, or claim arising out of or in connection with the supply of our Services or Equipment is limited to the price paid by you for those Services or Equipment.
(c) We are not liable for any indirect or consequential loss, including loss of profits, loss of business, or interruption to business, resulting from the failure or performance of the installed systems.

8. Cancellation Policy

(a) Cancellations of scheduled installation or service appointments must be submitted in writing or by a phone call.
(b) If you cancel an appointment on the same day as it is scheduled, or if we cannot gain access to the premises at the agreed time, we reserve the right to charge a call-out fee to cover our administrative and labour costs.

9. Privacy and Data

We collect, store, and use your personal information for the purpose of providing our Services, as outlined in our Privacy Policy. This data will be handled in strict compliance with the Privacy Act 1988 (Cth).

10. Security of Payment Act

To the extent applicable, the provisions of the Building and Construction Industry Security of Payment Act 1999 (NSW) apply to the Services provided under these Terms and Conditions. This includes, but is not limited to, the obligations of the client regarding payment claims, payment schedules, and the enforcement of payment rights.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia. Both parties agree to submit to the non-exclusive jurisdiction of the courts of that State.

For any questions or concerns, please contact us directly at 1300 350 032 or email us using our contact form.